| Frequently Asked Questions We're sure you have lot's of questions so our staff has put together a list of frequently asked questions to help you out along the way. Should your questions not be answered bellow, please contact our office and speak to a Dress My Chairs consultant who will answer all of your questions. Questions Regarding Placing Orders and Payment and Final Payments 1. How do I place an order? You can place an order online via our website (this is the fastest way) or by calling our office at (800) 661-1168 (the slow way). Our staff is working hard in the warehouse pulling orders so we may not always answer the phone so please be sure to leave us a message. We always return calls within 24 hours.
2. Do I need to pay for my order in full? No! To secure your order we require a 50% non-refundable deposit to hold your date. The balance of your order is payable 21 days prior to your order ship date.
3. Do I have to pay by credit card?
Initially no. You can pay your 50% deposit by check by placing your order by phone. Please place the items in you cart that you would like to rent then create an account. Once your account is created please contact our office at (800) 661-1168. We will look up your order and give you information on where and how to mail your check or money order as well as e-mail you a rental agreement to return with your payment. Please allow 10 business days for your check to post. Once your check posts you will receive confirmation from Dress My Chairs stating your order is confirmed. Your deposit can be paid by check but please remember your final payment must be paid by credit/debit card (Visa, Mastercard, Discover or Amex). We are unable to make exceptions to this rule. Also, please remember that your order is not confirmed until your payment has been received and clears there for it is possible during peak season for items to booked out during the time it take to receive you payment. In this rare case, we will contact you by phone and return you check without depositing it.
4. When are my final numbers due in?
We will collect your final numbers when we collect your final payment (21 days prior to your order ship date). Please keep in mind, your final numbers can be no less then 20% of your original order amount. Also, at no point can your final count drop bellow our minimum rental of 50 chair covers. Should you need additional items, please know that availability is based on a first come first serve bases so as you get your RSVP's back check in with us so that we can adjust your numbers along the way. You can do this by calling our office at (800) 661-1168 and leaving a voice mail or by logging into your account and sending us a message.
Questions Regarding Shipping, Delivery and Arrival of your chair covers 1. When will my chair covers arrive? Your chair covers will arrive 1-2 days prior to your event date. If your event is on a Saturday, look for your chair covers to arrive no later then Friday however most orders arrive Thursday.
2. Do I have to pay for return shipping?No! Your rental includes shipping to you and back to us. When your chair covers arrive there will be a pre-paid air-bill in the box. When you return your chair covers use this label and you will not be billed for shipping. Please treat your air-bills as cash as we charge a $25 fee to replace each lost label. Please note, there is no exception to this rule. If your order arrived without return labels it is your responsibility to contact us within 12 hours to let us know.
3. Can you ship my chair covers to my venue?
We sure can! We can ship them to your venue, wedding planner, parents house, your office...pretty much anywhere you need them to go within the United States (excluding Alaska and Hawaii). At checkout just put in the address where you would like them to go. If you need to change your shipping address after your order is placed just give us a call at least 21 days before your ship date.
4. Will you help me set them up?
If you are located within 25 miles of Los Angeles, CA and need setup of your chair covers please contact our office. We do charge a fee for this service. With that said, installing chair covers; while time consuming are fairly easy to install. Often times your venue or wedding planner are willing to assist with installation. It typically takes 2 people about an hour to install 100 chair covers and tie sashes.
5. Can I pickup my chair covers?
If you are local to our California warehouse (90807) you are welcome to pickup your chair covers and avoid shipping costs. Chair covers can be picked up 2-3 days prior to your event date between the hours of 10am-4pm. All chair covers that are picked up must be returned by 3pm the first business day following your event.
6. Will my chair covers arrive wrinkled?
All chair covers are taken direct from a hanger, fluffed and folded neatly prior to boxing. Chair covers are also treated with an industrial strength wrinkle release formula prior to folding to reduce wrinkles in transit. Chair covers are then packed tightly to minimize shifting during shipping.
6. Do I need to wash the chair covers prior to returning them?
No! Your chair cover rentals includes the cost of professional cleaning. After your event place the soiled chair covers back in the boxes and ship them back to us. We will handle the cleaning on our end. We do however ask that you remove any food or debris from chair covers and or boxes prior to shipping them back. Please make sure all chair covers are turned right side out and all sashes are loose and untied.
Questions Regarding Late Fee's, Damages and Lost Items
1. Does Dress My Chairs charge for lost or damaged items?
Damages and losses hurt everyone! We kindly ask that you take very good care of our items. We work hard to insure our items are kept in excellent condition. To provide our customers with a quality product, we must charge for lost or damaged items. The fee for lost/damaged chair covers is $12 each. The fee for lost/damaged chair sashes is $5 each. The fee for lost or damaged buckles or cuffs is $5 each. The fee for lost or damaged linens are $25 per linen. All damaged items are the property of Dress My Chairs and must be returned.
2. What is considered "Damaged"?We consider an item damaged when it is returned in a state that makes it no longer acceptable for rental according to our quality standards. We classify an item as damaged if it is returned torn, ripped, has holes, wax, ink, crayon, marker, heavy stains and or has snags. When items are received they are sent directly to laundry where they notify us of damages. With that said, it can take up to 10 business days for items to be reported damaged. If we consider an item damaged, we will notify you within 10 business days of receiving your items back. We will take photos and send them to you for your records. We will also hold on to all damaged item for up to 21 days after which the item will be disposed of. We are unable to sell or give away damaged items.
3. What are your late fee's?
It is very important that you return items on time as often times there is another bride or customer waiting for your items. To discourage late returns, we charge a fee of 50% of your rental total for each day your items are late (for a maximum of 5 days). An item is considered late if it is not postmarked by our designated shipping provider by the date indicated on your contract. Your account will be charged a late fee the day following the expected post mark date if we are unable to confirm return via our tracking number. If you are shipping your order back using a tracking number not provided by Dress My Chairs, you are responsible for contacting us BEFORE the date your items are supposed to be post marked with the new tracking number. If we are unable to confirm your items have been shipped back with either our tracking number or a tracking number provided by you, your items will be considered late and you will be charged a late fee even if the items actually arrive back to us on time. We are unable to reimburse for shipping charges where the customer elects to use their own shipping provider or returns items using a label not provided by Dress My Chairs. Other customers are depending on you to return your items on time. We are very strict about our late policy and are unable to offer any exceptions to this rule PERIOD. If you feel something may prevent you from returning your items on time we respectfully ask that do you do not rent form Dress My Chairs.
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